Estonians are the worst

to work in customer service positions. This was what I thought and how I remembered things. Now I'm beginning to believe that there is hope for us.

Within the last fortnight we've eaten out several times. No doubt, there have been some prototypical Estonian servers that barely say hello, don't come to the table to check on their guests, or even take offense if they get the order wrong. But it seems that over the winter more eateries have instructed their employees to ask their customers if they would like to start out with drinks and later, to finish with desserts or coffee. Also, there are now more than one place in town where the servers have learned that being friendly and helpful is what works not only for the guests but for them as well.

I've written a word or two about postal service before. I guess their systems are outdated or perhaps hard to uncomplicate. But their people are nice. I talked to a customer service rep at a desk yesterday and she took her time to try to help me out. I talked to the mail lady in our current abode today and she was generous with advice. They didn't just ignore me and use an excuse of having work to do. I talked to another person on the phone about some special request. He didn't just say "no, we don't have it" but instead came up with an original solution on the spot and made me happy.

Perhaps one group of people in business that haven't contributed to my changing opinion on the service level here (with one exception, though) is real estate agents. I thought they were like car dealers - no offense - out for a kill but I suppose I was mistaken. The brokers we've dealt with have not been pushy at all. They tend to ignore queries or be curt when responding, and laid back when waiting for a response. Let's blame it on this bullish market and not the agents.